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North America Technical Support Hotline: +1 (877) 735-6162
International Support Contact Numbers:
New Zealand: 649-985-3503
Hong Kong: 852-580-80265
Japan: 813-457-89512
Paris, France 331-828-80330
Germany: 492-112-409-031
Ireland: 353-190-10166
Italy: 390-247-921-377
 
Support Email Addresses:
for General Customer Inquires:
  Customer.First@traxcomtech.com
   
for Feature Key requests:
  FeatureKeys@traxcomtech.com
   
for Technical Support Inquires:
  support@traxcomtech.com
 
Prior to contacting or emailing Technical Support, have this information available:
Contract number
Problem description
Symptoms
Software and hardware versions
Serial numbers
Trouble locating and clearing attempts